Career Opportunities

The Paley Center for Media maintains a strong policy of equal opportunity in employment. It is our objective to recruit, hire, and retain the most qualified individuals without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other characteristic or status protected by applicable federal, state, or local law. Our equal employment philosophy applies to all aspects of employment, including recruitment, compensation, benefits, training, promotions, transfers, job benefits, and terminations.

 


Open Positions



Recruiter (Media Focused)
Associate, Events & Memberships
Creative Services Production Artist
Marketing Manager (Interim)
Senior Director, Education
Curator
Director, Industry Programs
Senior Manager, Visitor Services

 

 


Recruiter (Media Focused)

Human Resources · New York, New York

Apply Here

Scope

This role begins immediately and runs through March 30, 2021.

The Paley Center is growing and looking for a skilled recruiter to attract and hire talented individuals. The Recruiter will perform all phases of the recruitment process from posting jobs, generating candidate pipeline, candidate sourcing, phone screening, interviews, and selection recommendations to hiring managers. This position will provide an efficient and high-touch experience for every candidate from application stage to offer, evaluating skill level, driving the interview process and offer process. This includes support with in conducting reference checks, making salary recommendations and closing of candidates within budget. The entire process must create an environment that welcomes each candidate. The role requires the cultivation of an in-depth network and candidate pipeline.

This is a hybrid role and requires work in the NYC office.

 

Responsibilities

Recruit top talent across a wide range of roles and fill open positions within budget and in a timely manner.

  • Develop a best-in-class hiring experience for candidates starting with establishing strong relationships and partnering with hiring managers to quickly understand their specific hiring needs.
  • Source passive candidates via social networking, career websites, cold-calling, professional organizations, and web searches.
  • Conduct initial interviews and identify appropriate candidates to hiring managers.
  • Manage process of scheduling and coordinating with hiring managers.
  • Conduct reference checks on prospective new hires.
  • Extend offers to candidates and generate offer letters upon approval.
  • Update staffing reports regularly to reflect recruitment status and efforts.
  • Build talent pipelines to fill current and future roles to drive improvements in time to hire and candidate quality
  • Participate in special projects and other duties as assigned.

 

Core Competencies

Our successful employees meet the following criteria:

  • Highly organized with proven ability to meet deadlines and budgets.
  • Outstanding leadership skills and ability to lead cross functional teams.
  • Ability to take ownership of all tasks and manage simultaneously.
  • Outstanding verbal communication and superior business writing skills.
  • Positive and professional demeanor with excellent interpersonal, administrative and managerial skills.
  • Ability to handle and prioritize multiple tasks while maintaining attention to detail.
  • Resourcefulness, creativity and strong problem-solving and research skills.

 

Requirements

7+ years of full-cycle recruiting experience in an agency or corporate setting in the media/entertainment/sports/sales/non-profit industries highly preferred.

  • Bachelor’s degree required, preferably in Human Resources or a related field.
  • Experience in successfully managing all phases of recruitment and ensuring the implementation of effective recruiting strategies.
  • Ability to analyze job descriptions to determine required qualifications to proactively identify qualified candidates.
  • Proven track record sourcing and hiring passive candidates.
  • Strong influencing skills and demonstrated ability to quickly establish rapport build credibility and create partnerships at all levels within the company.
  • Demonstrated ability to problem-solve, multi-task, and meet deadlines with a sense of urgency, while working in a high volume, fast-paced environment.
  • Self-motivated and able to work autonomously.
  • ATS proficiency is required preferably BambooHR and LinkedIn Recruiter.
  • Completed COVID vaccination


Apply Here

 


  

Associate, Events & Membership

Development · New York, New York

Apply Here

Scope

The Paley Center for Media is seeking a high-energy, results-driven applicant to join its Development team as a full-time Associate, Events & Membership. The primary responsibilities of this role are to provide production support and logistics for all Paley programs including but not limited to the Paley Honors(Gala), Trustee, Patron and President’s Circle, Corporate Member, Media Council, Public Programming and Sponsorship events, as well as facility rentals for events, meetings, parties, etc. throughout the year. Through detailed communication and calendar management, the Associate will ensure operational alignment between the Development and Programming departments. In addition, this position will assist in achieving The Paley Center’s fundraising goals through the successful application of membership acquisition, retention, and conversion strategies.

The position will report to the Director, Events & Membership and work closely with other members of the Paley staff, as well as external vendors. Staffing responsibilities will require onsite participation for special events, programs and projects, as needed or assigned, including occasional early days, late evenings and weekends.

 

Responsibilities

Paley Programs 

  • Assists the Director, Events and Memberships with logistics for multiple events, receptions, dinners, and meetings throughout the year, as directed.
  • Maintains event and rental calendars.
  • Coordinates and executes all event production needs including but not limited to database management, RSVPs, front of house management, seating, run of shows, and check-in for all events and rentals as needed.
  •  Schedules, trains, assigns responsibilities and supervises Paley event staff and volunteers to ensure coverage as well as service excellence.
  • Hires and serves as the primary liaison with caterers and other outside vendors being mindful of budgetary parameters.
  • Collaborates with programming department to identify and communicate key information to external stakeholders (networks, studios, etc.) which includes, but is not limited to, coordination of speakers and moderators, pre-event agenda/logistics memos, rehearsals with tech team.
  • Manages all internal tracking for programming projects to ensure timelines and deliverables are being met including delivery of post-production assets to all partners (Citi, Verizon, etc.).
  • Maintains calendar and tracking information for all post-production deliverables including full programs, video highlights, social media clips, and all needs for press and promotion.
    Identify video clips for industry speaker thank you notes and coordinates with internal teams including tech, etc.
  • Participates in other duties as assigned.

Facility Rentals

  • Proactively develops and markets Paley rental opportunities by utilizing communication strategies in conjunction with the Communications and Marketing Departments.
  • Fields calls from prospective clients and hosts site visits.
  • Maintains Paley calendar for rental updates.
  • Reviews budget for each rental, negotiates rental deals, and coordinates with Business Affairs for contract review/approval.
  • Works with Finance for billing, invoice, and payment-related matters.
  • Communicates internal Event Rental memos as appropriate.
  • Executes pre-production and production elements and provides onsite event management.
  • Provides the highest level of customer service.
  • Leverages rental relationships to convert into Corporate Memberships.
  • Participates in other duties as assigned.

Membership and Partner Services

  • Supports Paley in the engagement, recruitment, and servicing of members and patrons with the goal of increasing membership revenue, enhancing member satisfaction, and growing the membership and donor base.
  • Assists with implementing hospitality initiatives to welcome new members and service existing members to foster a sense of community and commitment to the Paley Center.
  • Works with the Manager, Development & Membership to ensure that all records are complete and accurate in CRM pertaining to Paley Center events and rentals.
  • Participates in other duties as assigned.

    

Core Competencies

Our successful employees meet the following criteria:

  • Highly organized with proven ability to meet deadlines and budgets.
  • Outstanding leadership skills and ability to lead cross functional teams.
  • Ability to take ownership of all tasks and manage simultaneously.
  • Outstanding verbal communication and superior business writing skills.
  • Positive and professional demeanor with excellent interpersonal, administrative and managerial skills.
  • Ability to handle and prioritize multiple tasks while maintaining attention to detail.
  • Resourcefulness, creativity and strong problem-solving and research skills.

 

Requirements

  • 2+ years of experience in events, preferably in a fundraising department.
  • Bachelor’s degree from an accredited college or university is required.
  • Highly organized, resourceful, creative, and attentive to detail.
  • Ability to multi-task, prioritize and immediately respond to internal and external key stakeholders in a professional manner.
  • Strong work ethic and self-starter, and extremely comfortable in a fast-paced, entrepreneurial environment with excellent project management skills.
  • Ability to provide the highest level of service (internal and external).
  • Proven ability to work in a team environment across all departments.
  • Excellent interpersonal, communication, and writing skills.
  • Ability to have flexible hours including early mornings, nights, and weekends, as needed.
  • Highest level proficiency in Raiser’s Edge, Word, and Excel.
  • Knowledge of the TV/media industry a plus.


Apply Here

 


 

Creative Services Production Artist

Creative Services · New York, New York

Apply Here

Scope

The Paley Center for Media is looking for a well-rounded production artist to work closely with the Creative Services Production Director in a fast-paced environment, to execute designs from the Design & Creative team for print materials, gallery-related signage, and digital assets of all kinds: screen slates, evites, social art, website features and ads, ppt presentations, and more.

This is a freelance position with the possibility of full-time.

 

Responsibilities

  • The production of translating one design across various pieces for both digital and print.
  • Typeset multiple rounds of changes with accuracy for a wide range of projects.
  • Update multiple types of files for departments across the company, for assets including screen slates, evites, social art, website features and ads, ppt presentations, and more. ​
  • Re-size logos and digital ads.
  • File and print pre-production of all kinds, especially important for print ads and large-scale printing.
  • Pre-flight, collect or output, and deliver press-ready files to various printers and vendors, following up on technical details where necessary.
  • Maintain up-to-date specs and delivery details for vendors and partners.
  • Occasionally help in preparing web content for the company's website.
  • Other duties as assigned.

    

Core Competencies

Our successful employees meet the following criteria:

  • Highly organized with proven ability to meet deadlines and budgets.
  • Outstanding leadership skills and ability to lead cross functional teams.
  • Ability to take ownership of all tasks and manage simultaneously.
  • Outstanding verbal communication and superior business writing skills.
  • Positive and professional demeanor with excellent interpersonal, administrative and managerial skills.
  • Ability to handle and prioritize multiple tasks while maintaining attention to detail.
  • Resourcefulness, creativity and strong problem-solving and research skills.


Apply Here

 


 

Marketing Manager (Interim)

Marketing · New York, New York

Apply Here

Scope

The Marketing Manager will be an integral part of the Marketing team at the Paley Center for Media, helping to build and manage the department’s planning and execution to promote and highlight the Paley brand, events, and programs. In addition, the Marketing Manager will report and directly support the Head of Marketing and assist with all marketing, partnership, and digital campaigns. Incumbents must work in the office Wednesday, Thursday, and Friday each week, remotely on Mondays and Tuesdays.

Responsibilities

  • Assist in developing and managing marketing and membership marketing strategies and tactics to get the word out about Paley driving qualified traffic to our front door, attending events, and becoming members

  • Deploy successful marketing and membership marketing campaigns and own their implementation from ideation to execution
  • Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay-per-click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis.
  • Build strategic relationships and partner with key industry players, agencies, and vendors
  • Acting as a key contact with all 3rd party media partners
  • Preparing recap and end of year presentations and presenting for partner meetings
  • Negotiate with media partners to guarantee  advantageous contracts

  • Work on Partner agreement contracts with internal legal team

  • Supporting new partnership prospecting efforts

  • Monitor the marketing budget on a quarterly and annual basis and allocate funds wisely.

  • Oversee and approve marketing material, from web pages, advertising, social posts, emails to hard copy brochures and case studies

  • Measure and report on the performance of marketing campaigns, gain insight, and assess against goals

  • Analyze consumer behavior and adjust campaign strategies, and social, email, and advertising campaigns accordingly

  • Develop and implement marketing plans, including promotional calendars and programs, new product introductions, and other marketing projects

  • Conduct customer research initiatives

  • Offer expert advice to develop innovative advertising, public relations, social media, and events

  • Work with the Business Development team on membership initiatives

  • Manage agency providers, consultants, freelancers, and other suppliers, including contract negotiation and management

  • Write content to support digital and print marketing efforts, including presentation decks

  • Monitor analytics and create reports detailing the successes and failures of marketing campaigns and strategies.

  • Stay up to date on industry trends and make recommendations for adjustments to marketing strategies and practices.

  • Collaborate with Paley’s internal Communications, Executive, Legal, Programming, and Development teams as well as external marketing agencies and freelancers/contractors to ensure process and messaging alignment across all marketing touchpoints.

  • Perform other responsibilities as assigned.

Paley Culture

Our successful employees meet the following criteria:

  • Highly organized with proven ability to meet deadlines and budgets.
  • Outstanding leadership skills and ability to lead cross functional teams.
  • Ability to take ownership of all tasks and manage simultaneously.
  • Outstanding verbal communication and superior business writing skills.
  • Positive and professional demeanor with excellent interpersonal, administrative and managerial skills.
  • Ability to handle and prioritize multiple tasks while maintaining attention to detail.
  • Resourcefulness, creativity and strong problem-solving and research skills.

 

Requirements

  • Bachelor’s Degree plus, 5+ years of marketing experience, media preferred
  • Membership/subscription background favorable
  • Experience and proficiency in web/email, social media marketing. Event marketing is a plus
  • Must have excellent PowerPoint, proficient in Excel and word
  • Numerically literate, comfortable working with numbers, making sense of metrics, and processing figures with spreadsheets
  • Ability to write clear and strong marketing communications
  • Strong project management and organizational skills; must be able to prioritize
  • Experience with building, maintaining, and executing 3rd party partnerships
  • Ability to thrive in a fast-paced, dynamic, and entrepreneurial environment
  • Collaborative, team-oriented work style with motivation and drive to get the job done with little supervision
  • Willingness and passion to go the extra mile
  • Creative, resourceful, and a quick learner
  • Collaborative & transparent ways of working
  • Digital fluid / tech-savvy individual, constantly thinking how we can increase productivity and automate ways of working
  • Must be fully vaccinated for Covid-19


Apply Here

 


 

Senior Director, Education

Education · New York, New York
Reports to: Chief Programming Officer & EVP

Apply Here

Scope

Reporting to the Chief Programming Officer & EVP, The Paley Center for Media seeks a results-driven and organized, Senior Director of Education, to develop, spearhead and implement an inspired and innovative educational strategy to position the organization as a leader in media and digital literacy. 

Using your entrepreneurial spirit, you will be responsible for the vision, design and execution of a 21st century learning curriculum that will build upon the Paley Center’s media literacy foundation and highlight the importance of diverse portrayals on television, as well as television’s powerful influence in breaking barriers, shattering stereotypes and educating audiences. Additionally, this high-energy individual, will increase our digital literacy programs with a focus on STEM/STEAM, coding, gaming, virtual reality and other immersive media. 

The Senior Director, Education will deliver engaging educational experiences (including virtual and in-person classes, teacher workshops, career readiness programs, summer camps, internships and special initiatives, among others, using the most current and emerging digital and media literacy technologies to augment current classroom curriculum and targeting participants at multiple learning stages including K – 12, college, or participants entering and/or already in the workforce.

 

Responsibilities

  • Oversee the Paley Center’s Education department and annual calendar including supervising staff, cultivating a robust roster of offerings and managing all programs and operations.
  • Lead curriculum development and interpretative methodologies including the review of new and existing lesson plans, workshops, internships, etc. to ensure department meets institutional objectives and advances media and digital learning across the country.
  • Research and develop media literacy and digital learning curriculum to support classroom learning and to provide engaging professional development workshops, symposiums and internships, after school programs, distance learning, weekend programs, and virtual summer camps.
  • Write, create, and prepare lesson plans for each class and communicate clear objectives for all learning activities.
  • Teach and inspire target audiences to explore relevant subject matter that includes diverse portrayals on television as well as STEM, coding, gaming, virtual reality, and other immersive media.
  • Oversee all internship and career readiness programs.
  • Be the specialist, developing and implementing best practices for the media literacy and digital learning strategy and identifying new educational opportunities to engage participants.
  • Conduct research and be an expert in digital learning technologies, recommending, and utilizing new platforms and supplies needed to ensure successful implementation of education programs.
  • Identify, develop, expand, and foster collaborative relationships with educational partners, funders, and Departments of Education.
  • Collaborate with internal departments to ensure cross-functional communication, promotion of programs, and achievement of project goals.
  • Actively participate in development of and implementation of educational grant projects from foundations, corporations, and/or individuals.
  • Supervise the project management, administration, and logistical details for all aspects of the education program including the structure, day to day function, procedures, evaluations, materials, and policies.
  • Prepare, monitor, and meet budgets.
  • Participate in other projects as assigned.

 

Core Competencies

Our successful employees meet the following criteria:

  • Highly organized with proven ability to meet deadlines and budgets.
  • Outstanding leadership skills and ability to lead cross-functional teams.
  • Ability to take ownership of all tasks and manage simultaneously.
  • Outstanding verbal communication and superior business writing skills.
  • Positive and professional demeanor with excellent interpersonal, administrative, and managerial skills.
  • Ability to handle and prioritize multiple tasks while maintaining attention to detail.

 

Requirements

  • Possesses a minimum of 10+years of teaching experience in both traditional and virtual teaching environments and in serving a diverse constituency
  • Expertise in media literacy and digital learning with knowledge of current education methodologies
  • Demonstrated knowledge in computer software, video game platforms and has prior experience in the development of a STEM-based curriculum
  • Proficiency with computer software (e.g. Scratch, Minecraft, and Python)
  • Expert knowledge of various video game platforms: Xbox, Nintendo, PlayStation, and PC-based systems
  • Proven knowledge of New York and Los Angeles public and private school programs and state and federal Common Core Standards for K-12; experience teaching at the college level
  • Strong awareness of media landscape
  • Strong ability to manage time effectively and handle multiple projects simultaneously
  • Creative and flexible self-starter able to work as part of a team, as well as independently
  • Exceptional presentation and communication skills 
  • A strong professional drive and entrepreneurial spirit
  • Master’s Degree in Education


Apply Here

 


 


 

Curator

Public Programming · New York, New York

Apply Here

Scope

Reporting to the SVP of Public Programming, the Curator supports the Paley Center’s ambitious programmatic calendar by developing events, series, festivals, exhibits and experiences among other initiatives that that are topical, culturally relevant, impactful and inclusive. Ideas should also drive viewership, awareness, visibility and visitor traffic. The Curator ensures that the interpretation of the programs reflect the media industry broadly defined and that the content furthers the Paley Center’s mission to showcase the importance and impact of media on our culture and society. The position curates the archive including the acquisition and preservation of programming for the collection.

 

Responsibilities

  • Conduct research and generate weekly reports on media trends in entertainment, tech, sports, gaming and interactive, politics, lifestyle and remain highly informed of trends and developments in the industry and in society.
  • Research, evaluate, identify and develop the most relevant topics/issues and propose the most appropriate participants (when needed) for all events including PaleyLive, PaleyFrontRow and Paley Impact events, screenings, partnerships exhibitions and experiences to showcase Paley’s collection, underscore annual programmatic goals and highlight the organization’s mission.
  • Plan and curate Paley Public Programs and other special events, which includes invitation strategy, conducting research, produce highlight tapes for events (PaleyLive, Paley Honors, etc.) which includes conducting research and selecting video clips, and organizing video edit scripts to effectively reflect the theme and subject
  • Facilitate conversations between the Paley Center and confirmed moderators/participants to prepare for events; this may include researching and preparing questions and writing outlines
  • Curate PaleyGX programs as well as other priority programming tracks including music, sports and others
  • Curate cultural exhibitions/experiences (including researching and writing copy, identifying photos, video clips, artifacts and working with programming and business and legal affairs to identify rights holders for clips to pursue clearance rights)
  • Write host remarks and program descriptions for programs, cultural celebrations, paleycenter.org, paley social media channels and other special events
  • Fact check all information for accuracy and ensure it is presented in a clear and insightful way
  • Analyze the current assets in the Paley collection, review proposed new contributions/donations, identify and procure sought after programs and utilize the archive to support our programming in events in unique and compelling ways
  • Propose ideas for outside collaborations including partner-supported exhibitions and 360 experiences at the Paley Center
  • Work with Development to research and develop pertinent concepts, write proposals and respond to RFPs from potential corporate sponsors, foundations and individual donors
  • Participate in other projects as assigned

 

Paley Culture

Our successful employees meet the following criteria:

  • Highly organized with proven ability to meet deadlines and budgets.
  • Outstanding leadership skills and ability to lead cross functional teams.
  • Ability to take ownership of all tasks and manage simultaneously.
  • Outstanding verbal communication and superior business writing skills.
  • Positive and professional demeanor with excellent interpersonal, administrative and managerial skills.
  • Ability to handle and prioritize multiple tasks while maintaining attention to detail.
  • Resourcefulness, creativity, and strong problem-solving and research skills.

 

Requirements

  • 8+ years progressively responsible leadership and managerial experience of a content collection in a research library, archive, museum, or related setting
  • Subject area expertise in contemporary and historic television, radio, media, entertainment, technology, gaming and sports industries
  • Demonstrated commitment to providing outstanding public service and a track record of promoting archives or special collections
  • Thorough knowledge and understanding of the issues, both historic and current, trends and debates as well as the key players in media, entertainment, gaming/interactive entertainment and related industries
  • Experience arranging or cataloging collections and digitization
  • Experience interpreting collections for the public in exhibitions or programming
  • Ability to foster relationships with industry partners
  • Desire and ability to thrive in fast-paced environment
  • Very strong time management skills and exceptional computer skills
  • Bachelor’s degree required, Master’s degree preferred
  • Bilingual Spanish, a plus


Apply Here

 


 

Director, Industry Programming

Industry Programs · New York, New York
Reports to: VP, Industry Programming

Apply Here

Scope

Reporting to the Vice President, Industry Programming, the Director, of Industry Programming will be responsible for planning and executing the strategic vision of the department, by successfully producing compelling programming that will continue to elevate and position The Paley Center for Media as the foremost leader in media. The Director will procure talent and secure memberships, sponsorships and partnerships to meet the department’s financial goals. He/she will have the industry knowledge to present relevant and thought- provoking programming that continues to attract relevant speakers, as well as engage national and global audiences. In addition, the Director will ensure seamless execution of Industry Programming and Media Impact events, conferences, business summits and other programs as assigned.

 

Responsibilities

  • Work with the VP, Industry Programming to develop and implement a successful Industry Programming strategy and schedule to meet institutional timelines, procure talent , conduct research, invite (drafting letters of correspondence when appropriate) and secure the highest-level speakers/panelists and moderators who will draw press and audience and who will enhance the content relevance as well as the prestige of the industry and select media events
  • Meet and surpass registration/budget for the Paley Center International Council Summit and other Media Council programs/conferences
  • Create slate of programming that can be monetized across all media platforms to achieve financial goals
  • Manage and execute Industry Programming events, conferences, business summits which includes Paley Dialogues, Next Big Thing Series, The Paley International Council Summit and various independent programs, as well as other programming events, as assigned
  • Identify, recruit and close potential Media Council, and International memberships to meet departmental goals
  • Identify, solicit and close potential sponsors and independent partners that will ensure programming financial goals are met for Industry Programming and Media Impact events
  • Remain highly informed of trends and developments in the media industry
  • Research and identify timely, newsworthy, relevant and thought-provoking topics
  • Audience Development – curate and secure a high-level attendee list that establishes Paley’s relevance in the media industry
  • Create, implement and oversee project timelines for Industry Programming
  • Write event session timelines and remarks
  • Oversee staff, when appropriate
  • Ensure overall conference budgets are adhered to
  • Work with sponsors to ensure all sponsor activations are executed accordingly
  • Represent and promote The Paley Center for Media at various industry and business events
  • Work with Marketing and Creative Services teams to write and create brochures, marketing materials, invitations, evites, thank you notes, production slates, etc. and ensure that website is current and updated
  • Coordinate with PR on press releases and publicity opportunities as well as with social media team to maximize exposure when appropriate
  • Collaborate with internal departments to ensure seamless execution of events
  • Work closely with Finance to ensure revenue goals and budget are adhered to
  • He/she will also participate and handle other projects, as needed

 

Core Competencies

Our successful employees meet the following criteria:

  • Highly organized with proven ability to meet deadlines and budgets.
  • Outstanding leadership skills and ability to lead cross functional teams.
  • Ability to take ownership of all tasks and manage simultaneously.
  • Outstanding verbal communication and superior business writing skills.
  • Positive and professional demeanor with excellent interpersonal, administrative and managerial skills.
  • Ability to handle and prioritize multiple tasks while maintaining attention to detail.
  • Resourcefulness, creativity and strong problem-solving and research skills.

 

Requirements

  • 8+ years of Media Industry Event Programming and management.
  • Possess the executive gravitas to continue to elevate and shape The Paley Center.
  • Possess a contact list of senior level relationships in the Industry with the ability to create new relationships
  • Proven track record in planning & executing conferences and business summits on time and within budget.
  • Thorough knowledge and understanding of the issues and key players in the media/communications industry.
  • Proven knowledge of trends, best practices and debates in the industry.
  • Proven ability to meet deadlines and remain poised under pressure.
  • Outstanding leadership skills and ability to lead cross functional teams.
  • Excellent written and verbal communication skills.
  • Excellent interpersonal, supervisory, administrative and managerial skills.
  • Ability to handle and prioritize multiple tasks while maintaining attention to detail.
  • A self-starter who is resourceful, creative and has strong problem-solving


Apply Here

 


 

Senior Manager, Visitor Services

Industry Programs · New York, New York
Reports to: Vice President, Facilities and Special Projects

Apply Here

Scope

The Senior Manager, Visitor Services, is responsible for managing the daily operations of the Visitor Services department to deliver a phenomenal guest experience in support of all Paley programs, exhibits, PaleyGX, special events, and group tours. In addition to managing the overall operations of Paley’s library and mailroom services. The Senior Manager, Visitor Services is a vital public-facing role in representing the Paley brand by consistently delivering an exciting visitors’ experience that renews with each visit.

This role is a visitor and member facing opportunity which requires scheduling Tuesday through Saturday and flexibility to also work during special events which may require early morning or evenings.

 

Responsibilities

  • Ensure the seamless execution of operational flow during all Paley live programming exhibits, special events, group tours, PaleyGX, and library operations.
  • Oversees all aspects of operations for the Visitor Services department, which includes hiring, training, scheduling, supervising, payroll and onsite management of the Visitor Services team and volunteers
  • Supervise and lead a team of Visitor Service Associates; ensuring all guests are treated in a professional and friendly manner.
  • Responsible for staff development including customer service and safety training
  • Maintains and updates safety guidelines, alert Vice President, Facilities and Special Projects regarding incidents
  • Manage and coordinate the use of Paley’s ticketing platform (currently TicketWeb) with the implementation, reporting, and generating of reports and customer inquiries
  • Oversees the internal, external, and VIP seating request for Paley programs, and special events
  • Direct the Front Desk Operations including ticket sales, ticket pick-ups and cash reconciliations
  • Develops procedures and set financial goals for daily visitor donations and group visit intake
  • Maintain compliance of all safety and sanitary practice and maintenance, ensuring compliance with operational standards, Federal/state/local laws and ordinances
  • Foster and develop the most positive and friendly service environment for all patrons
  • Other duties as assigned

 

Core Competencies

Our successful employees meet the following criteria:

  • Highly organized with proven ability to meet deadlines and budgets.
  • Outstanding leadership skills and ability to lead cross functional teams.
  • Ability to take ownership of all tasks and manage simultaneously.
  • Outstanding verbal communication and superior business writing skills.
  • Positive and professional demeanor with excellent interpersonal, administ
  • rative, and managerial skills.
  • Ability to handle and prioritize multiple tasks while maintaining attention to detail.
  • Resourcefulness, creativity, and strong problem-solving and research skills.

 

Requirements

  • 7+ years of experience managing a team in a service environment, such as guest service experience in a theater, performing arts center or other public space
  • Excellent verbal and written communication skills with the ability to effectively respond to and interact with large crowds, staff and clients
  • Ability to learn about our Programs quickly and teach to staff
  • A problem solver who can multi-task and is detail oriented and organized
  • Strong work ethic with the ability to provide the highest level of service
  • Ability to have flexible hours throughout a schedule including early mornings, nights over a Tuesday through Saturday period
  • Highest level proficiency in Word, Excel and other box office programs such as Ticketweb or Universe
  • Extremely comfortable in a fast-paced, live events, service-oriented environment
  • Ability to stand, walk, and climb stairs for long periods of time
  • Ability to lift a minimum of 25 lbs.
  • Bilingual in Spanish, a plus
  • Completed COVID vaccination


Apply Here